Tenacity CX

Tenacity CX is a recruitment agency specialising in Customer Experience, Contact Centre and Customer Transformation positions across a wide range of industries. It connects customer service professionals with customer-centric organisations and offers job seekers opportunities across Australia. It says its team has over 70 years' combined experience.

The agency recruits for customer service and sales roles such as Customer Service Consultant, Retentions Consultant and Sales Consultant, and for analyst roles including Workforce Optimisation, Reporting, Real Time and Forecasting Analysts. It also fills senior and executive positions such as Project Manager, Change Manager, Transformation Manager, Contact Centre Manager and Head of Contact Centres. In insurance it recruits claims roles, including Claims Officer, Claims Advisor, Case Manager, Claims Team Leader and Head of Claims. Work is offered on a permanent, temporary or contract basis.

Tenacity CX was established in 2016 by Emma Holden and Nick Walker, who had previously worked together as colleagues in contact centre recruitment. It is based in Sydney.