Daimad Recruitment

Daimad Recruitment is a boutique executive recruitment consultancy specialising in identifying and securing top-tier candidates within the customer experience and customer contact centre community. Founded in 2025 by David O'Keefe, who brings extensive industry experience from his previous role as equity partner at Tanna Partners between 2006 and 2014, Daimad provides comprehensive recruitment support and strategic talent acquisition services. The company has recently expanded its service offering to include outplacement support for executive candidates navigating redundancy or career transitions, providing mentoring, coaching and career blueprint development. Additionally, Daimad launched Human Synergistics Circumplex workshops in September 2025, delivering accredited leadership development programmes including individual and team coaching, management impact assessments and organisational effectiveness initiatives.

Daimad Recruitment specialises exclusively in the customer experience and contact centre recruitment sector, serving organisations across multiple industries requiring customer contact centre leadership and operational excellence. The company focuses on placing candidates in roles such as Country Manager, Customer Resolution Manager, Contact Centre Lead and Head of BPO positions, with particular expertise in the telecommunications sector and offshore contact centre operations. Their recruitment approach emphasises building personal connections with both clients and candidates, ensuring transparency and partnership throughout the placement process.

Operating from offices in Sydney, Brisbane and Melbourne, Daimad Recruitment serves clients throughout Australia, New Zealand and the broader Asia Pacific region. The company differentiates itself through David O'Keefe's deep industry knowledge, direct and honest approach, and genuine commitment to supporting both organisations and candidates. Clients choose Daimad for their strategic partnership model, market expertise in customer contact centre talent, and dedication to driving excellence in customer engagement and operational outcomes across the region.