Citrus Group

Citrus Group is a specialist recruitment agency focused on contact centre staffing solutions, helping organisations attract, train, and retain the talent that drives better customer experiences. Since 1995, the company has been delivering recruitment, retention, and training solutions to the contact centre industry, gaining deep experience as the sector has continually evolved. Citrus Group assesses AI readiness through its unique Citrus Evaluate platform, an AI-powered simulation of real customer calls used for assessment, onboarding, and training, positioning organisations to transform their teams into AI-augmented customer experience agents and consultants. The company specialises exclusively in recruiting contact centre professionals, providing deep insight into the changing talent landscape and the availability of skilled, experienced people. Citrus Group understands what it takes to succeed as a customer experience specialist in this evolving environment and regularly provides the industry with insights on best practice, salary benchmarks, and emerging trends. Operating from its Sydney headquarters, Citrus Group serves organisations across Australia with national and regional service capabilities. The company is an active member and sponsor of industry associations, offering value-added service features including unique candidate selection and assessment techniques, comprehensive onboarding and training solutions, and cost-effective recruitment services. Clients choose Citrus Group for its established wealth of experience in recruitment, onboarding, training and retention of contact centre professionals, combined with its commitment to understanding the industry and delivering tailored solutions to meet today's competitive recruitment market challenges.