Citrus Group

Citrus Group is a recruitment business focused on the contact centre industry in Australia. It says it has operated since 2013, and its senior leadership team traces its experience in contact centre recruitment, retention and training back to 1995.

The company recruits for frontline customer support, management and leadership, quality training and people enablement, AI, digital and reporting, and support and specialist roles. Alongside recruitment it covers assessment, onboarding, training, retention and performance management, and says it can serve onsite, home-based and hybrid teams. It also uses Citrus 360, an AI-powered simulation of customer calls and chat for assessment, onboarding and training.

Citrus Group is headquartered in Sydney. Its leadership says it has delivered recruitment solutions across Australia and New Zealand. It also publishes Australian contact centre salary guides and workplace benchmarking reports.