Charles MacPherson Associates

Charles MacPherson Associates is a private staffing agency based in Toronto that recruits and places domestic staff for private residences. It was founded in 1996 by Charles MacPherson, who is its president. Its most common requests are for housekeepers, house managers, estate managers, personal assistants, private chefs, private drivers, butlers and property managers, and it offers only full-time, permanent placements. Its residential clients include high-net-worth and ultra high-net-worth individuals and families.

The business has four lines: placement, the Charles MacPherson Academy, training and consulting. The Academy, founded in 2009, offers online and in-person courses for staff and candidates. The company also designs training programmes for clients in the hospitality and customer service industries and consults on household management and operations. Its corporate clients include luxury hotels, resorts, private banks and retail brands.

It operates in Canada, with locations in Montreal, Toronto and Vancouver, and in the USA. It says it has served clients across North America, Europe, Africa, the Middle East and Asia.