CCA Recruitment Group

CCA Recruitment Group is a specialist recruitment agency that pairs top talent with ideal employers across the contact centre and customer experience sectors. With over 20 years of experience, CCA Recruitment Group has established itself as a leader in the customer contact and outsourcing services marketplace. The company operates on both a UK and global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives. CCA Recruitment Group's expertise spans key stakeholder positions, management, and frontline resourcing, with a commitment to tailored recruitment strategies rather than one-size-fits-all approaches.

CCA Recruitment Group specialises in customer services and contact centre recruitment across multiple disciplines and seniority levels. The company recruits for frontline delivery teams, mid and senior positions, and executive roles within the customer experience sector. Their consultants focus on specialist disciplines, providing deep market knowledge and industry expertise. CCA Recruitment Group also excels in delivering global talent, leveraging their international network to provide professionals who align with clients' business culture and goals.

CCA Recruitment Group operates across the UK with physical offices in Manchester, Glasgow, Newcastle, and Bristol, alongside additional locations in Cardiff and London. The company stands out through its established industry networks and relationships within call centre markets, offering access to talent not found through direct sourcing methods. Clients choose CCA Recruitment Group for their robust delivery framework, commitment to client satisfaction, dedicated consultant support, market intelligence, and reputation for protecting brand integrity whilst delivering exceptional results in an increasingly competitive recruitment landscape.