About the Agency
CCA Recruitment Group is a recruitment company specialising in contact centre and customer experience roles. It says it has more than 20 years of experience in the customer contact and outsourcing services market, and it recruits for clients in the UK and internationally.
The company fills positions at executive, senior, operational and frontline level, from entry-level roles through to senior leadership. Its examples of senior appointments cover business process outsourcing, telecommunications and financial services, among other sectors. It also gives clients and candidates advice on the jobs market, employment reports and guides on hiring, interviewing and retention, and offers candidates guidance, interview preparation and career advice.
Its head office is in Manchester, with offices in Glasgow, Newcastle and Bristol, and a presence in Cardiff and London.
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