Avanza BPO & Staffing

Avanza BPO & Staffing is a nearshore staffing and business process outsourcing firm that builds and trains teams for logistics companies, in particular third-party logistics providers (3PLs) and freight technology firms. It says it was established in 2014 and was founded and is managed by former logistics professionals with over 30 years of combined experience. It is based in Phoenix, Arizona, and serves logistics businesses across the US.

Its nearshore agents are recruited in Honduras, where it works with bilingual colleges and universities. Services include scouting and onboarding talent, a dedicated operational floor for each client, payroll handling, back office support, customer service, accounting support, billing and collections, call centre work and sales development agents for cold outreach. Senior account managers with logistics backgrounds help clients manage their nearshore teams. It also offers tech and AI engineering talent for logistics firms.

Beyond logistics, it supplies college-educated agents in fields such as marketing, IT, virtual assistance and project management. It says the process from discovery to onboarding typically takes two weeks, and reports a turnover rate of 13%.